Course curriculum

  • 1

    Welcome to the course!

    • Dealing with People in Crisis

    • Before we begin, let's test your knowledge. Don't worry, it's not graded
  • 2

    People in Crisis

    • People in Crisis

    • People in Crisis

    • Signs of People in Crisis

    • Dealing with People in Crisis

    • Test your learning - People in Crisis
  • 3

    Dealing with People in Crisis

    • Dealing with People in Crisis

    • The Goal

    • When Weapons are Involved

    • Armed Individuals - Long Range Weapons

    • Armed Individuals - Short Range Weapons

    • Test your learning - Dealing with People in Crisis
  • 4

    Contain and Control

    • Containment and Control

    • Containment and Control

    • Time

    • Less Lethal Weapons

    • Space

    • Test your learning -Contain and Control
  • 5

    One Talk/One Voice

    • Lead Communicator

    • Lead Communicator

    • With a lack of a Lead Communicator

    • Test your learning -One Talk/One Voice
  • 6

    Body Language

    • Body Language

    • Lead Communicating Officer

    • Cover Officers

    • Test your learning - Body Language
  • 7

    Communication Goals and Things to Avoid

    • Communication - Goals and Things to avoid

    • Communication Goals

    • Tactical Advantages of Getting Them to Talk

    • Things to Avoid

    • Warning

    • Test Your Learning - Communication Goals and Things to Avoid
  • 8

    Communication Struggles

    • Communication Struggles

    • Communication Struggles

    • How and Why Questions

    • How you say it

    • Remove Distractions

    • Choices

    • Announcing Your Actions

    • Test your learning - Communication Struggles
  • 9

    Listening Skills

    • Listening Skills

    • Listening Skills

    • Test your learning - Listening Skills
  • 10

    Next Steps...

    • Congrats! Here's what's next...

    • You are almost done

    • A quick course evaluation before you go

    • Your Certificate of Completion